Q: How can I purchase online with NutritionExpress.co.uk?
A: You can shop via our categories of products, your specific nutritional goal or if you know your brand just click on the brand name! Shopping with us really is that easy! Once you have decided on your product you want, simply click the "Add To Cart" button and this will save it into your shopping cart, when you are happy with the contents of your shopping cart, click the big blue "Checkout" button on the top right hand corner of the page, this will guide you through the steps to checkout and make a payment.
Q: Do you store my personal details?
A: We have to store some of your personal details for shipping information and also so that we can make your shopping experience more efficient should you shop with us again in the future as you will just have to enter your email and password and your address details will be populated for you. You have our complete commitment here at NutritionExpress.co.uk to endeavor to keep your personal details safe and secure, and rest assured, we will NEVER pass on your personal details to any other third party. We may from time to time wish to inform you of our brilliant new offers and products, for which we may use your email address or mailing address on the system, again you will not recieve hundreds or spam emails or junk mail, when we send you out an offer, it really will be a special offer!
Q: Is it safe to shop online with my credit/debit card?
A: Here at Nutrition Express, we have chosen to put your customer safety at the forefront of our strategy, therefore we choose not to process your card details or hold any or your card details in house but to use the most respected and well known payment processing provided called Protx (Link Here). Once you have chosen your products and entered your shipping details, you as passed to the Protx Payment Gateway which is a 100% encrypted and secure server where you can enter your card details. This is then processed and we recieve a response from Protx to wheather the transaction was sucessful or not. As such, our servers and our employees NEVER EVER get to see any of your card details.
Q: How will my delivery arrive and what time?
A: Smaller items such as pots of capsules/tables and small tubs of powder will be sent via Royal Mail and will arrive with your normal post delivery. For larger items such as tubs of protein powder we use City Link couriers. City link operate from 9am to 8pm for domestic addresses and upto 5pm for business addresses.
Q: How long will my order take to reach me?
A: This will depend on the time you order the goods. 99% of orders will arrive next day (depending on stock availability) meaning you can be enjoying your new supplements and putting them to use as soon as possible!
Q: Can i have the order delivered to an alternative address?
A: Due to the high amount of card fraud, we are unable to deliver to any address which does not match that of the payment card used to purchase the goods for the first 3 orders you place with us. If you order again after that, we would be happy to dispatch to another address. The only exception to this rule would be for business addresses which can be verified with the company website. All items will have to be signed for, however it you are no available, let us know and we can arrange for it to be left with a neighbour.
Q: How do I create an account?
A: The easiest way to shop and create an account it to place items into your cart, and then checkout. During checkout, if you have an account you can log back to save you having to re-enter your details, if you are a new customer then you can create your new account from here, its as easy as that. You may also create an account from the "My Account" tab at the top of the page.
Q: What if my supplements are damaged during delivery?
A: No problem! Just inform us within 48 hours of recieving the items and take a quick photo, we will dispatch a replacement product to you and use the photo you send us as evidence to reclaim the value back from the shipping company.
Q: How can I track the status of my order?
A: You can login to your account section from the "My Account" tab along the top of the page. From here you are able to view/amend your personal details, check the staus of any payments against the order, check the dispatch status and check the shipping companies tracking status to tell you the location of your order once it has left our warehouse.
Q: Can I return the product if its not what I expected?
A: Absolutely. We have a no quibble policy on returns, you can send us any item back, however you will have to pay the return postage to obtain a full refund and for obvious reasons, we are unable to accept any items which have been opened.
Q: Can you provide trade accounts?
A: Yes, we provide supplements to the trade for use in Gyms, Health Clubs and Health Shops etc. We are currently working on a trade customer login so that you can order online and recieve the same delivery times as customers and pay in the same way (with debit/credit card). Finger crossed, this funcionality will be up and running and live within a few weeks. For the time being though, should you wish to order manually then please email tradeteam@nutritionexpress.co.uk for a full price list and details.
Q: Why do you have a limted range or products?
A: The simple reason is that we belive these to be the best, most effective supplements in their categories. After our own research we find the products time and time again out-performing any other brand and make of supplements in each category.
We are constantly on the look out for new products and would like your feedback if you believe we should be stocking more ranges of products.
Q: How can I purchase online with NutritionExpress.co.uk?
A: You can shop via our categories of products, your specific nutritional goal or if you know your brand just click on the brand name! Shopping with us really is that easy! Once you have decided on your product you want, simply click the "Add To Cart" button and this will save it into your shopping cart, when you are happy with the contents of your shopping cart, click the big blue "Checkout" button on the top right hand corner of the page, this will guide you through the steps to checkout and make a payment.d
Q: How can I purchase online with NutritionExpress.co.uk?
A: You can shop via our categories of products, your specific nutritional goal or if you know your brand just click on the brand name! Shopping with us really is that easy! Once you have decided on your product you want, simply click the "Add To Cart" button and this will save it into your shopping cart, when you are happy with the contents of your shopping cart, click the big blue "Checkout" button on the top right hand corner of the page, this will guide you through the steps to checkout and make a payment.d
Q: What is Nutrition Express VAT registration number?
A: Our VAT registration number is: 974 4110 22
Q: If I contact you with an enquiry through your contact us form how long can I expect to wait for a response?
A: We aim to respond to all customer enquiry emails sent to us within 1 working day, please allow extra time during busy periods such as Christmas and holiday seasons as we do experience a large increase in enquiries during these times!
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